Lost Your IC? Here’s What You Should Do

Lost Your IC (Identity Card)? Here’s What You Should Do

No matter what your excuses are, losing your IC is a big deal. You have to pay for the penalty.

• 1st Time: RM100 (Penalty) + RM10 (Processing Fee)
• 2nd Time: RM300 (Penalty) + RM10 (Processing fee)
• 3rd Time: RM1,000 (Penalty) + RM10 (Processing Fee)

I lost my wallet recently, and here is the info I gathered and proceed for replacement application for all the documents / replacement required.

Credit Card / ATM Card Cancellation

• Check online or check inside banker's App, get the hotline number
• Make a call to block / cancel your credit card / ATM card
• For credit card, banker will send replacement card to your registered address, or you may choose to collect at any branch
• For ATM card, you will need to get replacement IC ready, before you can proceed to apply for new ATM card at any branch

Lodge A Police Report

• You can now choose to lodge a report online at E-Reporting PDRM
• Register as New User / Login using your existing User ID

• You must be a Malaysian citizen and above 18 years old to proceed.

• This police report is only for non-criminal case, e.g.: Lost of IC / Driving License, etc. 

• Fill-in all the required info, and you will be provided a police report (softcopy) instantly. A copy of report will be sent to your email address.

• Print out a copy of Police Report and bring along for replacement document (IC / Driving License) application

IC Replacement Application

• Go to JPN Online Services at Portal JPN - e-Services
• Choose the option for "Urusniaga Kad Pengenalan" (Identity Card Related)

• It will link you to JPN Online Services for Identity Card (IC) Related. Choose the option below for IC Replacement Application.

• It will link you to Mi-UAP (malaysia.gov.my), choose "Manage Account"

• Register a new User ID / Use your existing ID. Choose "Password" to login. Or you may use MyDigital ID (if you have it).

• Enter your Login ID & Password

• Fill-in required info & submit application, with online payment (by credit card / FPX)

• Application Processing Time:
• JPN Putrajaya HQ, State HQ, and UTC: 30min
• Other JPN @ Peninsular Malaysia: 5 Working Days
• Other JPN @ Sabah / Sarawak: 7 Working Days

• Application Status Checking at JPN MYKAD/MYPR/MYKAS Online Status Check

• For my case, I choose to collect at UTC, it is ready within 30min after application submission.

• Print a copy of payment slip and bring along during IC collection at JPN Office.

• Upon reaching JPN Office, get a number and wait for your turn. You will need to scan thumbprint to verify your identity, in order to collect the new replacement IC.

Driving License Replacement Application

• No online application service available. You will need to go personally to any JPJ Office.

• I choose to go to UTC, after collected IC (Identity Card) at JPN, I can just proceed to next door.

• Download JPJeQ App to scan QR Code for generating queueing number

• Example of queueing number generated

• Wait for your turn to proceed Driving License Replacement Application

• Since there is no physical card available (out-of-stock) at the moment, the officer offered me to renew additional 1 year for my Driving License (at RM30/year) for laminated renewal slip, until next replacement application possible at any JPJ Office.

• Till then, I can choose to show my Driving License (digital copy) available at MyJPJ App, or I can retrieve my old Driving License (laminated version, if it is still there) to attach with the renewal slip, in case of any needs arises.