InfoShare: How to Get Refund from RFID for Double Deduction or Overcharged?

How to Get Refund from RFID for Double Deduction or Overcharged?

• Go to Touch'nGo website (https://www.touchngo.com.my/), look for eRefund > RFID.

• You will be redirect to RFID Portal Login (https://rfid.touchngo.com.my/login), register a new account and login using your login.

 

• RFID Portal Dashboard page after login into your account

• Make sure all your active RFID Tag IDs are listed here, else add in accordingly

• Go to Refund > Refund Request, submit your request by click the "Next" button

• Get the target transaction records (e.g.: double deduction) and click "Request Refund"

• Fill in the required info and submit the form

• Once submitted, you will be provided a copy of summary with Case Reference Number

• You will be refunded within 30 days from the request submission. For my case, it is about 14 days.

• An email notification will be sent out to you, and refund will be credited into your TnG eWallet