Great Place To Go... 无处不去: Info: New TNB Electricity Tariff Restructuring & ToU Application

New TNB Electricity Tariff Restructuring (w.e.f. 01-Jul-2025) & ToU Application

[ Note: Info taken from TNB website for personal reference only ]

The Electricity Tariff Restructuring takes effect from 1 July 2025. It is tailored to shift the nation’s mindset about their energy consumption towards embracing sustainability and energy efficiency as part of facilitating the National Energy Transition Roadmap (NETR).

This is achieved by making your electricity bill more transparent and helping you understand better where your money goes to keep the lights on for everyone. As a customer, you are empowered with more control over your energy usage and spending.

ToU (Time-of-Use) Tariff Expansion

Time-of-Use (ToU) is a scheme that provides flexibility for customers to change their electricity usage pattern and take advantage of lower tariff rate during Off-Peak Hours to enjoy savings on their monthly bill.
Electricity rates are higher during Peak Hours due to high demand, while lower rates are applied during Off-Peak Hours to encourage usage when demand is low.

Smart Meter required for ToU Application?

TNB Time of Use (ToU) tariff is not exclusively for customers with smart meters. While smart meters are required for some customers to access the ToU tariff, it is also available to those with other types of meters like Current Transformer (CT) or Remote Meter Reading (RMR) meters. Additionally, TNB has expanded the ToU scheme to include all registered customers, regardless of whether they have a smart meter or not.

Customers with smart meters can typically switch to the ToU tariff more easily, with faster processing times for activation (5 working days). It take up to 2 months for non-smart meters ToU application.

Switching to ToU Tariff

Registered customers may switch their tariff contract to the Time-of-Use (ToU) structure via the following channels:

myTNB portal – "Switch Now"
Visit your nearest Kedai Tenaga
Email to tnbtou@tnb.com.my
myTNB mobile app – coming soon!

Required Document Copies

Electricity Supply Contract Change Form (For submissions via email and Kedai Tenaga only)
Identification document of the registered customer / company or organisation representative (MyKad/Police or Army ID/Passport)
Company or Organisation Registration Certificate (if applicable)
Letter of Authorisation or Confirmation Letter (if submitted on behalf of a company/organisation)

Note:

Switching to the ToU Tariff involves a contract update to ensure that the selected tariff structure matches the customer’s usage pattern and needs.
A Stamp Duty charge of RM10 will be reflected in the following month’s bill as part of the contract for the new tariff scheme.
Service Tax of 8% is applicable in the bill when billing days is less than 28 days for any change of tariff. This includes switching to ToU as new tariff will be effective immediately upon completion of required processes.

How to Switch to Time of Use (ToU)?

Step 1: Log into your myTNB Portal and click 'Switch to ToU'.

Step 2: Select the account that you want to apply ToU for.

Step 3: Understand the required documents for ToU application, ToU time zones and processing time for your ToU application. Click 'Start Application'.

Step 4: Understand your Contract Details page, your contract details are auto-populated. Verify the information and click 'Save and Proceed'.

Step 5: Under Payment History page, ensure that any outstanding payments are settled, if applicable.

Step 6: Under Other Information page, fill up your premise and tariff details accordingly. Select Time-of-Use (ToU) under Eligible Tariff to apply - Which Scheme Do You Want To Apply. Click 'Save and Proceed'.